the process we guide you through  to achieving a systematic approach to managing processes
Map Current State

- Determine team- Define key processes

- Matrix the requirements with activities; identify gaps

- Diagram the current operational state
- Diagram the patient experience (Healthcare)


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Develop Project Plan

- Prioritize actions
- Establish a timeline
- Determine resources
- Select indicators of success

Challenge: Systematic approach to processes


- Internal disorganization: data entry errors, bottlenecks, delays, redoing work


- Difficulty identifying the source of problems

- Not consistently meeting  customers, patients (healthcare) or stakeholders' requirements

- Employee dissatisfaction


Take Action on Plan

- Implement
- Measure progress
- Make adjustments


OUR MISSION is

TO IMPROVE YOUR Organization's PERFORMANCE

Map Future State

- Define goals and indicators of success
- Diagram the ideal & planned future operational state
- Diagram the ideal & planned future patient experience (Healthcare)

Benefits of a Systematic approach to managing processes

 - Reduces costs by improving efficiency

- More satisfied customers, patients (healthcare) and employees

- Consistently meet requirements and understand the link with activities 

-Identify target areas for improvement